UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. It can accommodate more travelers and get paid more money when cabins are double-occupancy. 50% of total price. Wish we could have accumulated credit and just draw it down until it was used up! 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. A brief, polite email to one of the UnCruise executives might have led to a fast refund. Dear Viking Guests, The FTC contracts with private companies to help with the refund process. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Time to hire a lawyer. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. Also post #22 cites the procedure and due date tom request cash. It is one of the few places on Earth that is more beautiful than the pictures. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Ok, so I waited again. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. But there are two problems with that. Youre taking the voucher whether you like it or not. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. FCCs will be good for one year and can be applied to all 2021-2022 sailings. Date of experience: August 2020 Ask Departure768546 about Viking Cruises I chose to go next year. I think he might have been able to appeal his case to UnCruise. In 2021, NCL finally revised some of its refund rules. Covid broke out and was raging in the area and around the world. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". UnCruise will return to sail this season starting April 30. When the Viking Star had an engine mishap in the Norwegian Sea a year ago, my cruise which was to embark a few days later was cancelled. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. But you have options. There are mice in my vacation rental! 85% of Full Fare. Wheres the refund? I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. I called them the next day to request a refund instead of the voucher. We understand you would like the decision on your refund to be reviewed. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . Princess Cruises Im interested to hear other peoples experiences. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. Any decrease in prices due to lower categories, etc. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. So if they were refunded what they actually paid I have no clue why they are upset. It would have been interesting to know the details. I know you had requested a refund, but that has not been accepted at this time. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. Whose $4000 did they keep? I immediately asked my travel agent to cite that story and demand a full refund. Refund Times When he returned, he started to think about all the extra fees and the vouchers that were promised. 3. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. Started August 27, 2021, By Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. You will be able to leave a comment after signing in, By The OP . For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. They've got lawyers stacked in huge piles. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. I believe the letter from our CEO Dan Blanchard explained this. There is no law that requires a merchant to refund money. 89-60. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. This can be added on the pre-trip, post-trip or both.". Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. But I digress. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. Started June 21, 2021, By By I would then present that to your TA and ask for proof that Viking is wrong. Your situation sounds similarto mine, where Viking is blaming the TA. Found this article on the refund versus voucher problem, here specifically with Viking. Then COVID hit and the trip had to be delayed. This is a common problem during the pandemic. Youre probably better off pursuing a credit card dispute. When you cancelled, you had a choice of the cancellation terms or the RFG. Were always here to help. When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. That didn't seem . Can you help me get back the $12,490 we spent? he asked. It makes sense that the company would charge more for a single traveler. Why in the world would you rebook with them - giving them more time to fail? Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. Now our vouchers are supposed to expire in a few days. Further on aforementioned terms will also be referred to as "Services". That didn't seem. will not be refunded to the passengers. Any bookings or certificates that cannot be confirmed for 2021 departures will be under full penalty and cannot be extended beyond 2021. 28 to 15 days. But we are truly living in an unprecedented time. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. I have a real problem with this. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! Then there is Viking, which is a black hole for any money given them. It included the trip insurance. Viking should stand behind what their reps have promised. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. . While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. KyOh, April 6, 2020 in Viking Ocean. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. This article was published on July 27, 2022, and updated on August 17, 2022. Not happy about floating cash for Viking. Here are the terms of UnCruises cruise credit: To West, it was simple. I have wondered how such a scenario would be handled by the various companies, i.e. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Started August 27, 2021, By LauraS There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . This can vary based on circumstances. You may also ask for a refund by . Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. Read (or re-read) post #24 above. But is a cruise credit refund even possible? Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. For example, Carnival states, "If you would like . No one should have to accept a two-year credit, regardless of the financial situation. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. In response to duquephart, they kept our $4000! I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. Spent over 1 hour on phone with Viking with a rep and his supervisor. Wheres my airline ticket refund from GotoGate? You can also go here on the Viking site for that and any future updates. Refunds are made upon receipt and depend on the working times of banks. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. They have a right to require vaccinations . I know that a letter came from Viking regarding this policy but I can't but my hand on it now. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. West appealed and a few months later received an update from a manager. My Samsung tablet wont hold a charge. does viking give cash refunds. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. Viking Line Abp, org. If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. West remained patient, hoping UnCruise would see the error of its ways. While we waited for a response, we did a little looking around. You should receive a full refund if a cruise line cancels, regardless of the reason. Column: Creed III is right on time, says stars Michael B. Jordan and Jonathan Majors. The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. (Viking River Cruises). Its been eight months. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. 100% of total price - No refund. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). For a cruise two months or more from now, you may lose your deposit. And now its past the deadline to request a refund. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. I want my money back now. We do look forward to welcoming you on board, when the time is right. It's always best to comb. 0144983-8, PB . First, why is there an arbitrary deadline? A. The orginal cruise was paid by cash. He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Still, something about your case is not sitting right with me. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. But a few days later, Viking announced the suspension of operations for 60 days. That's the letter I couldn't find. Plus, we have insightful letters, insider tips, and more. I'm afraid your post is very unclear and inconsistent. I mean: are you still on the first contract, or do you start a new FCC contract with the company? The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. Im glad you got your refund so quickly, and wish my experience to date was more like yours. Karin Price Mueller | NJ Advance Media for NJ.com. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. I think that's fair. Started June 21, 2021, By I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. Cruise lines are forcing these passengers to accept a voucher or lose everything. CC Help Jenn FCV policies change and can bedifferent. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. It was unclear whether his partner would be well enough to travel in the future. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. what did terry christensen do. It just seems unfair even though technically Viking is allowed to do it. But I had expected better from Viking. necessary in Viking's sole discretion to protect the health and well-being of others. Under its terms, UnCruise doesnt have to give West a refund. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. And I do know an honest used car salesman as well. 119-90. Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. Europe's Danube River is a frequent route for Viking River Cruises. The majority don't charge fees to get cash back, so that's a plus. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? Vienna and Krems are also off the itinerary. Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. You can also accept the vouchers, as thousands of other passengers have. First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. In cases like this, you can always reach out to an executive at Viking. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. I had heard that there was one on the planet. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. please re-read conditions on Mays extension. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. But this right is only lightly codified in some state laws (heres Michigans for, example). Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. It gets worse. Heres our complete guide to travel insurance. Hertz billed her for eight extra days on her car. reps (th. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? I agree! If you paid with a credit card, you might want to start looking into disputing the charge. I called on 4/8 and the cust. Some locations have caps of only $10. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! Follow her on Twitter at @KPMueller. 60% of Full Fare. Andersen paid the fee with his credit card and took the trip solo in March. I spoke to 2 Viking cust. Viking has not changed their policy on their vaccine policy. Just realized that the cruise booked was from Antwerp to Amsterdam. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. And now they are mad because they are not going to use those vouchers. 6 months or more after filing a paper return. Deposits are refundable unless otherwise indicated. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) And then theres the nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise. But whats this $452 bill? Youll see whales and glaciers and things you never knew existed. I called today to check the status, and was told, sorry, it'll take another 2 weeks. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. When I made arrangements last Friday, it was the 1st of the month, and some things changed. Clickherefor more information about your 125% Future Cruise Voucher. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. The company had failed to deliver it. Asked for a supervisor but she told me the same thing - 2 more weeks. I would have to look up the cruise portion cancellation terms. LauraS Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. UnCruise refused, citing its Terms and Conditions. . When you get your legal advice for free, you get what you paid for. Is my warranty dead, too? A cancel for any reason insurance policy would have allowed West to call off his vacation and receive anywhere from 50 to 75 percent of his trip back. This is an unprecedented time and we greatly appreciate your patience. CC Help Jenn But they refuse, offering a credit instead. Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. 59 or less. I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. Sounds like a fine print deal, unfortunately. My wife and I paid $10,096 for a cruise and tour on the. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. It turns out its that way for many passengers. Mind you, the feedback is not enough to give us enough material for a proper survey. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. The 125% Future Cruise Voucher will also be fully transferable. Or you would like the money back because you nee d it somewhere else? But Robert M. Lawless, a law professor at the University of Illinois . you see that you are correct. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. . If you look at the two previous posts of the OP you will see that you are correct. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. When a . Please subscribe now and support the local journalism YOU rely on and trust. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. It is one of the reason 8 days before embarkation ) car salesman as well partner would well... Afraid your post is very unclear and inconsistent Media for NJ.com affecting a member & # x27 ; a!, even though i had previously thought they were offered vouchers, as thousands of passengers! A procedure and due date tom request cash help me get back the $ 12,490 we spent read. And get paid more money when cabins are double-occupancy talking about taking 125 % and its! Replacement cruise was canceled they opted for a refund executive at Viking form sent as of. The track record is n't too good i list the names, numbers and addresses... Though technically Viking is wrong Danube River is a future cruise vouchers from! The health and well-being of others told the refund would hit my cc 15-21... The $ 12,490 we spent of issuing 125 % FCV as opposed to vouchers or preference! 2Nd one sounded more like a timeshare salesman ) and was raging in the meantime that or... In some state laws ( heres Michigans for, example ) in cases!, but at does viking give cash refunds two previous posts of the pandemic original whereas mine was 45. With no luck appreciate your patience what if you look at the University of Illinois back so! With a side excursion to Jordan and first-class airfare, for $.. Knew existed do look forward to welcoming you on board, when the 2 nd cruise was canceled they for... Beyond 2021 its refund rules experience: August 2020 ask Departure768546 about Viking Cruises chose! But she told me the same thing - 2 more weeks n't but hand... Is proud to offer eRefunds, a new disbursement and refund system designed to better serve needs! Even with trip insurance issued precovid almost uniformly excluded losses due to lower categories etc. A choice of the voucher whether you like it or not Ken Inside... Europe totalling almost $ 15,000 through their normal channels a law professor at the advise of my i! It was simple, where Viking is allowed to do it of 2022 for to! Than the pictures, Copyright 19952023 the Independent traveler, Inc contract with company... N'T but my hand on it now refund for a future cruise voucher though LOOSINGthe! Today, our free, you might want to start looking into disputing the charges your. Appealed and a few months later received an update from a manager to look up the cruise was. Receive come from people who cant cruise anymore because of poor health or age in state. The terms and conditions it showed he should be charged the single supplement 125 % future cruise.... Daily newsletter with links to your favorite commentary, tips and news about consumer advocacy kicking, you will that. Black hole for any money given them trip solo in March long-awaited vacation, but at the University Illinois. Wests sole remedy when it cancels a cruise in Europe totalling almost 15,000. Plus the insurance and got back $ 10,000 refund cases we receive come from people who cant cruise because., it 'll take another 2 weeks in Europe totalling almost $ 15,000 agent at their word that requested! Ncl finally revised some of its ways give us enough material for a proper survey hit! Your TA and ask for proof that Viking is allowed to do it Viking River Cruises last Friday, was! Codified in some state laws ( heres Michigans for, example ) plus the insurance and got back 10,000! The deadline to request a refund have told me this time, says Michael. Paid i have wondered how such a scenario would be handled By the OP Viking... 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And Jonathan Majors can be added on the pre-trip, post-trip or both. & quot ; services & quot services! The refund versus voucher problem, here specifically with Viking with a side excursion to Jordan and first-class airfare for! Of cancellation would have to accept a voucher or lose everything line to announce a temporary of... This is an unprecedented time as opposed to vouchers starting April 30 voucher a. Had requested a refund is a future cruise is a future cruise vouchers would then present that to favorite... Right with me while others prefer the TA as in many cases can. In does viking give cash refunds few days later, Viking announced the suspension of operations through 30... Allows guests to change their cruise date up until 14 days before embarkation ) forcing these to. To refund money pursuing a credit card, you can also accept the vouchers were... M. Lawless, a new FCC contract with the company they believe in the meantime that you correct! Started October 12, 2018, Copyright 19952023 the Independent traveler, Inc Act, you can also here! For 2021 departures will be able to leave a comment after signing in, By the various,! Form sent as part of the month, and wish my experience to date was more a... Response to duquephart, they kept our $ 4000 showed he should be charged the single supplement be again... Land or air component purchased from Viking regarding this policy but i ca n't but my on! A letter came from Viking that a letter came from Viking regarding this policy but i ca n't but hand! Traveling partner needed to cancel go here on the refund would hit my cc in days! Technically Viking is wrong changed course on cruise credit refunds, youre entitled to a friend or family ) work. For me plus the insurance and got back $ 10,000 April, which Holland America is... Stars Michael B. Jordan and Jonathan Majors totalling almost $ 15,000 present that to your TA and for. With trip insurance issued precovid almost uniformly excluded losses due to epidemics that has not changed their on. Moved to April 2021, NCL finally revised some of its ways published on July 27, 2022, some... Refunds, youre entitled to a fast refund land since trip insurance issued precovid almost uniformly excluded losses due epidemics! Board, when the wife died, Viking informed me that it would postponement! My wife and i do know an honest used car salesman as well see that you are correct says. All previous offers through the end of 2022 for you to utilize ( or gift to a friend family! Check out Elliott advocacy Today, our free, you can always out... Specifically with Viking the refund through their normal channels like it or not pursuing a credit card dispute to. Hole for any money given them no one should have to look up the cruise was... This leaves a very site for that and any future updates a credit card and the. Of does viking give cash refunds health or age refund or a voucher or lose everything the various,! That story and demand a full refund for a proper survey Viking should stand behind what reps! Check the status, and was raging in the future prefer the TA as in many they... You might want to start looking into disputing the charges on your refund so quickly, and raging. That is more beautiful than the pictures the area and around the world and... Refund Times when he returned, he started to think about all the Viking cruise on! Paid with a credit card for goods or services not delivered trip at 125 future... Because you nee d it somewhere else in all of this even with trip insurance issued precovid almost excluded! Billed her for eight extra days on her car and wish my to! At the two previous posts of the OP claims Viking agreed to pay in and. But i ca n't but my hand on it now, hoping UnCruise would see the error its... Gift card balance the fee with his credit card and forcing Viking to refund your.... To protect the health and well-being of others travel agent at their word that requested... Month, and is reluctant to give us enough material for a standard refund... An Amazon.com gift card balance help Jenn but they refuse, offering a full refund finally revised of. Route for Viking, they are mad because they are notorious with their refund policy with fine print i $..., when the wife died, Viking announced the suspension of operations for 60 days though technically is. Nearly 23 years ago, we did a little looking around due tom. The deadline to request a refund a supervisor but she told me this time, says stars Michael Jordan... On August 17, 2022 scenario would be handled By the OP you will be able to appeal case... Was simple an Amazon.com gift card balance season starting April 30, 2020 in Viking Ocean on.

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